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Terms
Terms


 

  • Services
    General services
    • 24 Hour Reception
    • Safe strong
    • Copying & printing facilities
    • Laundry
    • Concierge
    • Luggage storage
    • Airport transfer
    • Wifi
    • Fax machine
     
    Dining
    • Lunch and dinners available upon order
     
    Leisure
    • Library
    • Terrace
  • Terms
    Arrival time: 14h
    Departure time: 12h
     
  • Booking
    Payments accepted are :
     
    • Cash, (EUR, USD, UKPound and Moroccan dirhams MAD)
    • Credit cards (Visa, Mastercard, JBC) - surcharche of 3,5%
    • Paypal (incl. Credit Cards, Debit) - NO SURCHARGE
    • Remittance to an EUR Account - NO SURCHARGE
     
     
    Minimum stay lenght can apply on various periods. 
    Tourist Tax is 2,50 EUR / pax / night 
     
    Spoken languages are: English, German, French, Spanish and Arabic.
    Food and beverages consumptions are not included. 
  • Cancellation Policy
    depends on the booked rate. We have two options:
     
     
    Free cancellation until 14 days before arrival. 
     
    • Any cancellation after that time-limit will be charged 50% of booking amount. 
     
    • No shows will be charged 50% of total booking amount. 
     
     
    Non-refundable rate
     
    • Any cancellation after that time-limit will be charged 100% of booking amount. 
     
    • No shows will  be charged 100% of total booking amount.
     
     
  • Address
    Riad 11 Zitoune SARL
     
    Riad Zitoune Lakdim, Derb Lakhdar N°11
    Marrakech
    Morocco 
     
  • Contact
    Booking Alexandra: +212-653 69 0456
    Phone Riad : +212-524 376 066
     
    email: info@riad11.com
     
  • Credit cards accepted
    •  Visa
     
    •  MasterCard
     
    •  JBC
     
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